Frequently Asked Questions

Check most frequently asked questions here

Pick up Shipping Delivery About products Macaroons

Pick up

Where can I pick up my order?

You can pick up your order at our partner pickup point "Rainbow Blossom Springhurst - Natural Food Markets", the perfect place for natural products in Louisville.

Address:

3608 Springhurst Boulevard

Louisville, KY 40241

Pickup hours:

Tue - Sat 1pm - 6am

Are there any days that are unavailable for pickup and delivery?

Yes, it may happen that on some days neither pick up, nor delivery are available. Always check the calendar when ordering.

Delivery is usually Tuesday, Wednesday, Thursday, Friday, Saturday from 9am to 3pm. We do not deliver on Monday, Sunday.

Pick up at our partner pick up point is Tuesday to Saturday.

Pick up is not available on Sunday and Monday.

How far in advance has the order be confirmed for my pick up?

Your order must be submitted 7 days prior to pick up. This is subject to change during the holidays. Please refer to our calendar for more information.

Shipping

Do you ship your goods to other countries?

No, sorry we are a local business. But if you will be in Louisville, you can place an order and pick it up at our pickup location.

Do you ship your goodies using USPS or another shipping company?

No, sorry we do not provide this service.

Delivery

Can I choose to order 3 months in advance?

No, our calendar is currently only set up for a maximum of one month in advance. However, you can contact us, and we will send you an order form where you can specify the quantity and type of product you’d like to reserve. Then we will discuss the desired order date and the order conditions.

Are you contactless delivery?

Yes, we still take great care, both in terms of COVID and in general to ensure safety for our customers.

Is it ok to leave the delivery on my porch, if no one is at home to receive it?

If you are not at home and you expect the package will be on the porch for some time, we recommend the following:

During winter- please have a cooler or another container available large enough to place your order. That way your goodies will stay protected from the weather elements and hungry animals.

During summer- it is necessary to have a cooler with ice on the porch. Otherwise, your macarons will melt if they are in a warm place for an extended period. Summers in Louisville are very hot. If you are unable to secure a cooler, a pickup is recommended instead.

If I order macarons or your other baked goods for a party, company party, birthday, wedding, etc., can you deliver it to me?

Yes, if you order macarons and other our goodies, e.g. for a wedding or any other celebration, and you are not in the zip code where we deliver, and your total order is more than $100, we will work with you on a delivery option, so that you can stay stress-free.

The delivery cost will depend on the location of your requested delivery. The total cost will be calculated for you in advance.

I have health problems and it's a problem for me to get to your pick-up point and I am outside the delivery area. Is it possible to make special arrangements?

Yes, if you have health or other serious reasons, please contact us, and will work with you on an alternate option. However, your request must go through an approval process and mutual agreement.

What is the delivery time frame if I select the delivery option?

We deliver between 9am to 3pm. We are not able to schedule deliver for a specific time due to capacity reasons. Thank you for your understanding.

Do you provide delivery every day?

We only deliver on Tuesday, Wednesday, Thursday, Friday, Saturday. No deliveries on Monday and Sunday.

What is the order cut off time?

Your order must be completed by 2pm to be processed by the selected day for pickup/delivery. Later time submissions will be moved to the following day.

Which zip codes are eligible for delivery?

We deliver only in Kentucky - Jefferson County Clerk /Louisville/ and Oldham County/Prospect

Below are the specific zip code areas and the delivery fee:

Zip codes 40241, 40242 / $5 delivery fee

Zip codes 40059, 400 25 / $7 delivery fee

Zip codes 40223,40222, 40207, 40243 / $10 delivery fee

We currently do not deliver to any other zip codes. However, you have the option to pick up your order at no charge. Thank you for understanding.

About products

How best to store macrons, and when do they taste best?

To appreciate their freshness, our macarons are best enjoyed at room temperature.

Fresh 7+ days after delivery. Store in the refrigerator for better taste.

You can also freeze them in an airtight container. They will taste great even after a month.

What is the exact ingredient list of your goodies?

Please send us an e-mail detailing which product you would like more information for and we will respond as soon as possible.

Do your products contain eggs?

Yes and no. Macarons contain egg whites. But we also offer a vegan version of many products.

Do your products contain milk?

Yes and no. There are products that do not contain dairy and there are products that do contain milk, for example in chocolate or caramel macarons. Our shortbread cookies are made from dairy butter, but we also offer a vegan version. I recommend reading the product description, where we try to describe the product as much as possible.

Do your products contain nuts?

Yes, our products contain nuts. Macarons are made from almonds. We use all kinds of nuts in the kitchen. We are sorry if our goodies may not be suitable for your dietary needs.

What does gluten-free friendly mean?

Some of our products are gluten-free. I am a home bakery and I also use flours that contain gluten. Due to this, we want to make sure our customers are aware that cross-contamination may occur. Although many customers have already tested our products and had no issues, this is important information for someone with a Celiac disease. For those individuals, even a tiny amount of gluten can cause health problems. Therefore, I recommend consuming none of our products if you have been diagnosed with a Celiac disease. If you are only sensitive to gluten, you should be fine.

Macaroons

I am interested in ordering macarons for a wedding, is this possible?

Yes, we will be honored to be a part of your special event.

We will send you a form where you describe your requirements, and we will let you know if we have the capacity and if we are able to meet your needs. Special orders will take at least 2 weeks to complete.

It's my child's birthday, and instead of a birthday cake she wants your macarons. Can you make macarons for our daughter for her birthday?

Yes, we can. We will send you a form where you describe your requirements, and we will let you know if we have the capacity and if we are able to meet your needs. Special orders will take at least 2 weeks to complete.

We have a company event and we would like macarons with our company colors. Can you make this for us?

Can I order special macarons for with a logo?

Yes, you can.

We will send you a form where you describe your requirements, and we will let you know if we have the capacity for you and if we are able to meet your needs. Special orders will take at least 2 weeks to complete.

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